ShiftNOW Support

For any questions related to an active or upcoming shift, please reach out to support@shiftnow.com. 



Frequently Asked Questions

General

What is a Shifter?
A Shifter is any person who has been approved to work an hourly shift posted by a Client business on the shiftNOW platform.
What is a client?
A Client Account (Client) represents a customer's business on the shiftNOW platform that is in need of shifters to fill the hourly shift positions posted. A client interacts with the shiftNOW platform via the web application: https://app.shiftnow.com. A client can have one or several locations and each location can have one or several shifts.

What is a client location?
A Location is a physical location of a place of business that is associated with a client. A client can have 1 or several locations. 

Payments

When will I be paid for my shift?
Once a shifter selects the Payout option within their wallet, your earnings will transfer to your connected account in about two business days. Shifters must provide their payment account information prior to receiving payment.  
Payments do not include withholdings for taxes. As an independent contractor, Shifters are responsible for paying their own taxes separate and apart from the fees deducted by shiftNOW.  

What fees are deducted from a Shifter’s pay?
An Independent Contractor Workers Compensation Fee  


The Net Amount Paid to Shifter represents a payment to a Shifter for completing a Shift.

The Independent Contractor Workers Compensation Fee amount/rate is TBD.

The Net Amount Paid to Shifter (Payout) is equal to shift pay rate per hour multiplied by the number of shift hours worked minus an Independent Contractor Workers Compensation Fee. 


What is Stripe?
Stripe is a payment software platform for the internet. Stripe brings together everything that’s required to build websites and apps that accept payments and send payouts globally. Stripe’s products power payments for online and in-person retailers, subscriptions businesses, software platforms and marketplaces, and everything in between.
shiftNOW integrates with Stripe.


Disputes

What if I want to dispute the amount I was paid for a shift?
The Shifter has 72 hours after the shift end time has expired to dispute a shift.  Shifters should email disputes@shiftnow.com to initiate the Shift Dispute Process as outlined in our Terms of Use. 

Insurance

Don’t worry, we have you covered! Our insurance policy helps provide coverage in case you are injured during your shift.  The insurance coverage will be automatically deducted from your earnings.