General

What is a shifter?

A shifter is any person who has been approved to work an hourly shift posted by a client business on the shiftNOW platform.

What is a client?

A Client Account (Client) represents a customer's business on the shiftNOW platform that is in need of shifters to fill the hourly shift positions posted. A client interacts with the shiftNOW platform via the web application: app.shiftnow.com. A client can have one or several locations and each location can have one or several shifts.

What is a client location?

A Location is a physical location of a place of business that is associated with a client. A client can have 1 or several locations. A shift is related to a specific location.

Do you have an app?

Yes. A shifter uses our mobile app to browse and apply for shifts. You can install the shiftNOW app on your Apple or Android mobile device.

Use the mobile app to quickly create your shifter profile includes establishing minimum personal information and providing the necessary information to receive payments and informational reports through the Stripe Payment Platform.

Does a client need an app?

No. ShiftNOW provides clients with a web based application rather than a mobile app to create new shifts and accept shifter applications. Clients may sign up on the platform at app.shiftnow.com.

Do I need to be verified before I can work?

Yes. Once you’ve downloaded the app, you’ll need to complete your profile. ShiftNOW will review your profile to see if you are a good fit for the platform.

How do I know if I’ve been verified?

If your profile is approved, you’ll receive a text notification. You can also click the Profile bottom menu item and look for a Verified status and a blue check mark underneath your name.  Once you are verified, you can apply for a shift.

How do I apply for a shift?

Once your profile is approved, you can apply for shifts. Within the mobile app, select a shift, view the shift details, and click the Apply Now button.

How do I maximize my chances for success?

We want you enjoying the freedom that comes with choosing where and when you work. Our platform is designed to reward reliable, hard working, individuals with a great attitude. The better you perform, the more opportunities you will have to pick up shifts and earn money that works for your schedule.

Tips for success:

  • Provide a professional profile photo and video (coming soon).
  • Review the shift details carefully.
  • Note the dress requirements and dress accordingly.
  • Show up for your shift a few minutes early.
  • Do great work with a great attitude.
  • Don’t quit in the middle of a shift.
  • Don’t cancel your shift before it starts.

Payments & Fees

When I setup my wallet, how does shiftNOW secure my bank account information?

shiftNOW integrates with Stripe, a payment software platform for the internet. Stripe brings together everything that’s required to build websites and apps that accept payments and send payouts globally.

Stripe’s security tools and best practices ensure that your sensitive information is safely stored and encrypted. Learn more about the safeguards Stripe puts in place to protect your information.

When will I be paid for my shift?

A few things need to happen before your money lands in your bank account.

  1. The client needs to confirm you successfully worked the shift by clicking the Payout shifter button.
  2. The money will be transferred to your wallet within the shiftNOW mobile app. The amount is reflected in your wallet balance.
  3. To transfer the balance to your bank account, click the Payout button in the mobile app

Once a shifter selects the Payout option within their wallet, your earnings will transfer to your connected account in about two business days. shifters must setup their wallet within the mobile app to provide their payment account information prior to receiving payment.

Can I get paid faster?

Yes. Once a shifter selects the Payout option within their wallet, you’ll have a choice to select an Instant Payout option.  The money from your wallet balance will be transferred to your bank within 30 minutes.  The Instant payout fee is 3% of the balance.  Keep in mind you’ll need to connect a supported debit card to your wallet.  

How do I provide a supported debit card for instant payout?

Before you can take advantage of instant payout, you’ll need to add a debit card to your shiftNOW wallet via your Stripe account. Your debit card must support Instant Payouts.  You can check which banks support Instant Payouts.

If Instant Payout is currently not available, try the following:

  1. Within the mobile app, click the Profile bottom menu item.
  2. Select the My Wallet section within your profile.
  3. Click the Earning Details button. This will take you to your Stripe dashboard where you can manage your bank details.
  4. Within Stripe, click the person icon to view your account. Scroll down until you see the Payout details section and click the SHIFT NOW option.
  5. Edit your payout accounts to include a bank card that supports Instant Payout.
  6. Click Done when you have completed editing your payout accounts.

What administrative fees are deducted from a shifter’s pay?

There are currently no administrative fees deducted. However, shiftNOW does reserve the right to charge an admin fee in the future.  In the advent shiftNOW charges an admin fee, it will be retained by the shiftNOW for future administrative cost recovery. See “Can I get paid faster?”

However, as a shifter you may optionally select the Instant Payout option to receive your money within 30 minutes with a 3% fee.

You are an Independent Contractor

As a shifter, what is my employment status with shiftNOW?

A shifter is an independent contractor and not an employee of shiftNOW or the client.

You Need to Obtain Occupational Insurance or Disability Insurance

As a shifter, am I insured against injury while working a shift for a client?

No. Clients and shifters expressly acknowledge and agree that the Company does not maintain worker’s compensation insurance or occupational accident insurance to cover occupational injuries suffered during work performed by shifters for Clients. Shifters and/or Clients are solely responsible for procuring any occupational insurance or disability insurance desired.

Should I get occupational insurance or disability insurance before working shifts?

Yes. ShiftNOW strongly recommends the shifter obtain occupational insurance or disability insurance before working their first shift.

Cancellations

Can a shift be cancelled?

Yes. A shifter or a client may cancel a shift more than twenty-four hours before the shift begins without penalty.  Cancelling a shift will notify both the client and the shifter.

What happens if a shifter cancels a shift within less than 24 hours?

A shifter late cancellation is defined when a shifter cancels a shift within 24 hours of the shift start time.  A shifter late cancellation results in the shifter being suspended from the platform. A suspended shifter may appeal their suspension.

How do I appeal my suspension?

A shifter may appeal a suspension by sending an email to support@shiftnow.com.  Follow the instructions below.

  • Email Subject: Shifter Suspension Appeal Request
  • Within the email, provide the following details:
    – Shifter name
    – List the reasons why your appeal should be considered.
    – Contact phone number

Disputes

What if I want to dispute the amount I was paid for a shift?

The shifter has 72 hours after the shift end time has expired to dispute a shift.  shifters should email disputes@shiftnow.com to initiate the Shift Dispute Process as outlined in our Terms of Use.

Taxes

As an independent contractor, you are responsible for keeping track of your earnings and accurately reporting them in tax filings. shiftNOW does not provide a breakdown of your total earnings between base pay, tips, pay boosts, etc. If you have any questions about what to report on your taxes, you should consult with a tax professional. shiftNOW cannot provide you with tax advice nor can we verify the accuracy of any publicly available tax guidance online.

Keep in mind: shiftNOW does not automatically withhold taxes. We calculate the subtotal of your earnings based on the date the earnings were deposited. The subtotal is not based on the date you completed the shift.If you earned $600 or more in a given tax year on the shiftNOW platform, you’ll receive a 1099 form via our partner Stripe. Click here to visit the Stripe Support article.

What are 1099s?

1099 forms are federal income tax information forms used to report earnings and proceeds other than wages, salaries and tips (which are reported on the federal W-2 form). The forms are filed with the US Internal Revenue Service (IRS) and, if required, state tax departments.

Does every shifter receive a 1099 tax form?

The only tax form that eligible shifters will receive is the 1099, and this is ONLY for shifters who earn $600 USD or more on the platform in a given tax year. shifters who earn less will NOT receive a 1099 form.

If you earned less than 600 USD over the course of the year, you might not receive a 1099 form and one won’t be generated for you unless you meet a threshold in your state. If your state has a filing threshold lower than 600 USD, you might receive a 1099 form.

You can check your state’s requirements here: View 1099 state requirements.

Does shiftNOW withhold taxes?

No. Payments to shifters do not include withholdings for taxes. As an independent contractor, shifters are responsible for paying their own taxes separate and apart from the fees deducted by shiftNOW.  

What is Stripe Express?

Stripe Express is a new way to engage with shiftNOW and Stripe. Stripe Express allows you to track your earnings, manage tax forms, update your business/personal information, and get direct support from Stripe from a web-based portal and app.

How do I download the Stripe Express app?

If you’d like to download the Stripe Express app, you can do so here from:

Do I have to download the Stripe Express app?

You don’t need to download an app. You can use either the web-based portal or the Stripe Express app to access your account and tax information. https://connect.stripe.com/express_login

How does shiftNOW deliver 1099 tax forms for shifters?

If you earn $600 or more, you will receive an email invitation by end of the year (the subject of the email is “Action required to receive your shiftNOW 2023 tax form”) from Stripe to set up a Stripe Express account.

Stripe enables e-delivery of tax forms through Stripe Express. shifters will have a connected account in Stripe. Shifters can use the Tax Center on Stripe Express to manage their tax forms, update their tax information, and manager their tax form delivery preferences.

If a shifter opted in to e-delivery of their tax form, Stripe will send an email notification about the availability of your 1099 tax form to the email associated with your Stripe Express account.

Do I need to consent to e-delivery of my 1099 tax form?

Yes. After the shifter logs in to their Stripe Express account, they will be able to consent to e-delivery of their 1099 tax forms. If the shifter does not consent to e-delivery, they will not be able to view or download their 1099 tax forms in the Stripe Express Tax forms page. If they opted in to e-delivery, their 1099 tax form will be delivered electronically near the end of January.

Will I be asked to provide consent for e-delivery of my 1099 tax form?

Yes. Eligible shifters will receive a Stripe invite by the end of 2023 via email to confirm their account information. Please lookout for an email with the subject line “Action required to receive your shiftNOW 2023 tax form”.

If you received a Stripe email asking you to confirm your TIN (Tax Identification Number) in order to keep your account active, please use the unique link sent to you. This information is not to create a Stripe account, this information is used to ensure we have the correct TIN number for every shifter on the platform. This email was only sent to certain shifters so if you did not receive one, that means we have your information and no action is needed.

I earned enough to need a 1099 form. Why haven’t I received an email from Stripe?

If you earned enough to need a 1099 form for the year, you should have received an email from Stripe by mid January, 2023. Emails were sent out in phases to shifters starting in November.If you can’t find an email from Stripe, it’s possible that:

  • The email may be in your spam/junk mail folder. Please search your inbox for an email titled “Action required to receive your shiftNOW 2023 tax form”
  • shiftNOW does not have your most current email address on file. Update the email associated with your Stripe Express account.
  • The email address associated with your Stripe Express account is incorrect, missing, or unable to receive mail. Update your profile within your Stripe Express account with your most current email address.
  • As a last resort, reach out to support@shiftnow.com to update your email.
  • shiftNOW has chosen to postal deliver forms to you. If you have not received an email from Stripe or a 1099 in the mail, please reach out to shiftNOW at support@shiftnow.com to get a copy of your tax forms.

Please note that if you earned enough to need a 1099 form in 2023 and do not receive an email from Stripe by early January, you will be mailed a paper copy of your 1099 tax form.

How do I receive a paper copy of my 1099 form?

If you would like to receive a paper copy of your 1099 form, send an email to support@shiftnow.com for assistance.

Within the email body provide your name, mobile phone number tied to your shiftnow account, and your stripe email address.

A shiftNOW representative will contact you to validate your shiftNOW account. We’ll ask to verify recent shifts that you have completed along with other validating questions to ensure there is no fraud.

How will I know when my 1099 tax form is available?

If you earned enough to need a 1099 form for the year, you should have received an email from Stripe by mid January, 2023. Emails were sent out in phases to shifters starting in November.If you can’t find an email from Stripe, it’s possible that:

  • By early January 2024: Stripe will email you instructions on how to set up a Stripe Express account. You’ll need to create an account and agree to e-delivery (i.e., agree to receive your 1099 tax form electronically via Stripe Express) to download your 1099 tax form.
  • Around the third week of January: Confirm your tax information (e.g., name, address, and SSN or EIN) is correct via Stripe Express.
  • By January 31:
    – Your 1099 tax form will be available to download via Stripe Express.
    – Your 1099 tax form will be mailed to you, if you don’t receive an email from Stripe or don’t consent to e-delivery. Please allow up to 10 business days for mail delivery.
  • shiftNOW will file your 1099 tax form with the IRS and relevant state tax authorities.

In January, we strongly suggest that you ensure all of your tax filing details and delivery preferences are up to date in Stripe Express. Your name, address and Taxpayer Identification Number (Social Security Number /Employer Identification Number) are of primary importance.

How do I update my tax information?

Open the email from Stripe and click on the “Get started” button, which will prompt you to create a Stripe Express account. After you create an account, you’ll be able to review your tax information (e.g., name, address, and SSN or EIN) and make any necessary changes via Stripe Express. Please update your information no later than January 6, 2023.

Please note: If you don’t consent to e-delivery by January 6, 2023, we’ll automatically mail your 1099 tax form to the address on file, so it’s critical that your information is current, correct, and complete. You can still update your information via Stripe Express after January 6, 2023 and download your 1099 electronically. However, you will not be mailed a new paper copy of your 1099 tax form.

When you are setting up your account certain information will be locked once a legal entity is verified. You’ll need to contact Stripe Support and they can assist you with editing the below information:

  • Date of birth
  • Business Type: Individual, company, non-profit or government-entity (US only)

Why is Stripe requesting my Social Security number (SSN), Employer Identification Number (EIN), or Individual Taxpayer Identification Number (ITIN)?

Your SSN, EIN, or ITIN is required to file your 1099 tax form with the IRS and relevant state tax authorities.

We understand you may have concerns about providing your full Social Security Number/Employer Identification Number when first claiming your account, given the sensitivity of this identifier. We take your privacy seriously and have enabled technical solutions to ensure that your personal information is secure.

Is my tax information secure?

Stripe’s security tools and best practices ensure that your sensitive information is safely stored and encrypted. Learn more about the safeguards Stripe puts in place to protect your information.

Please make sure to keep your login credentials for Stripe Express secure.

How can I download my 1099 tax form?

If you create a Stripe Express account and consent to e-delivery, Stripe will email you to let you know when your 1099 tax form is available for download via Stripe Express. If you don’t consent to e-delivery, Stripe will mail you a paper copy of your 1099 tax form instead.

My information has changed since I signed up for shiftNOW. How can I edit information?

Within Stripe Express, update your account information in the Account tab:

  • Under Stripe Express Account, you can update the email address and phone number used to log in to Stripe Express. Please note that only one contact method can be updated at a time.
  • Under Language preference, you can choose your preferred language for Stripe Express.
  • Under Payout and Professional Details, you can update personal and legal entity information and view your bank account or debit card information for payouts. To update your payout details, please reach out to your platform.

Why can I see my earnings from other platforms?

One of the features of Stripe Express is a seamless view of all of your earnings across different platforms. You can see your earnings from other platforms that also use Stripe Express for tax purposes in one place.

If the information on my 1099 tax form is incorrect, who do I ask for updates - Stripe or shiftNOW?

If you need to correct the information on your tax form after it’s been delivered, you can reach out to support@shiftnow.com.

We understand the numbers on your form might be a bit confusing. Those numbers might represent your net take home pay, include Stripe fees, or represent total gross volume.

If you’d like to learn more about the particular 1099 form you were issued, please check here: https://stripe.com/docs/connect/tax-reporting