Hospitality & Food Service Staffing Trends in 2024

The hospitality industry is experiencing a significant shift in staffing strategies. Discover how technology can help businesses find the right workers while improving retention.

Hospitality & Food Service Staffing Trends in 2024

The hospitality industry is experiencing a significant shift in staffing strategies. Traditional methods are giving way to innovative solutions that cater to the changing needs of businesses and staff members.

Businesses need to stay updated with these trends to remain competitive. Failing to adapt may result in falling behind and struggling to meet customer expectations.

Our blog explores food service and hospitality staffing trends, highlighting how technology can help businesses find the right workers while improving retention.

1. Embracing Flexibility

Adaptable scheduling benefits both businesses and workers by addressing evolving market demands.

For Businesses

Flexibility allows companies to adjust staffing based on workload, saving costs to avoid staff shortages and excesses.

For Workers

Flexible work schedules offer workers greater control over their hours, enhancing their ability to balance professional and personal life.

Benefits of Adaptable Scheduling

  • Improved Work-Life Balance: Workers gain more control over their hours, reducing stress and boosting job satisfaction.
  • Reduced Labor Costs: Aligning staff levels with actual demand ensures efficient resource use and cost management.
  • Increased Productivity: Autonomy in scheduling helps workers stay motivated, often leading to better job performance.
  • Enhanced Employee Satisfaction: Flexible scheduling shows a company’s commitment to its employees' well-being, increasing job satisfaction, morale, and loyalty.

2. Leveraging Technology for Staffing Flexibility

Technology, particularly gig apps, has revolutionized business staffing strategies. These apps enhance staffing flexibility and operational efficiency through features like real-time scheduling and performance tracking. 

Gig apps provide a platform where businesses can access a workforce ready to fill shifts, even at short notice. This allows companies to align their staff levels with fluctuating demands, ensuring smooth operations during peak periods and beyond. 

By integrating these technological solutions, businesses can streamline their hiring processes and more precisely meet their staffing requirements.

Top 3 Gig Apps for Food Service Staffing in 2024

  1. shiftNOW: shiftNOW stands out as a leading app for food service staffing, connecting businesses with on-demand, vetted workers. With its user-friendly interface and robust features, shiftNOW streamlines the hiring process and enhances workforce management, making it an essential tool for businesses in 2024.
  2. Snagajob: Snagajob is a widely-used app that connects businesses and workers with diverse job opportunities, including positions in the food service sector. Snagajob offers an extensive network of job seekers and has an intuitive, user-friendly platform.
  3. Hyer: Hyer is a highly regarded staffing platform catering to various industries, including the food service sector. With its user-friendly interface and large pool of qualified workers, Hyer enables businesses to easily and quickly source and onboard top talent.

Gig Apps vs. Food Service Staffing Agencies

Feature shiftNOW Food Service Staffing
Full-Time Hiring Flexibility Free to hire temporary employees full-time with no additional fees. Often involves placement fees for full-time hiring.
Vetting Process In-depth vetting process with personalized videos to better know candidates. Generally standard vetting, less personalized.
Support White glove account creation and support offering a premium service experience. Comprehensive support including human resources, compliance, and conflict resolution.
Industry Focus Exclusively hospitality-focused, providing access to highly skilled talent. Deep industry knowledge, offering insights and tailored solutions specific to food service.
Cost Efficiency No charge for creating a business account; pay only when posting a shift. Typically higher fees for services and recruitment.
Speed and Accessibility Instant access to a pool of workers through a user-friendly mobile app. Slower process with less immediate access to workers.
Flexibility High flexibility to fill shifts last minute, adapting quickly to business needs. Less flexibility, better for planned staffing needs.
Specialization Access to a specialized, skilled workforce tailored for front and back of the house roles. High specialization with access to skilled professionals and tailored matches.
Long-Term Value Builds long-term relationships with businesses and workers for ongoing engagement. Often more transactional with less follow-up

3. Focus on Mental Health and Employee Well-Being

Prioritizing psychological health and overall wellness is crucial, impacting staff retention and productivity significantly. Investing in mental health not only enhances service quality but also sets an industry standard that values the workforce.

Enhancing Support Systems

Food service businesses are implementing robust support systems, including access to mental health resources like counseling and stress management workshops. These initiatives create a supportive environment where employees feel valued and are better protected against common issues like absenteeism and burnout.

Flexible Work Arrangements

Employers are introducing more flexible work arrangements to accommodate personal circumstances and ensure employees can balance work and life effectively. This flexibility is essential in the unpredictable food service sector, giving employees greater control over their schedules.

Training and Awareness Programs

Training managers and staff to recognize signs of mental distress and providing them with the tools to respond appropriately is another key trend. Awareness programs are designed to destigmatize mental health issues within the workplace and encourage open conversations. 

These programs equip staff with the knowledge to support their colleagues and access help when needed, fostering a team-oriented approach to mental wellness.

How Prioritizing Mental Health Impacts Retention and Productivity

Mental health programs enhance engagement and motivation, improving the workplace atmosphere and customer service. Higher job satisfaction from these programs also correlates with reduced turnover rates, proving that well-being initiatives benefit employees and businesses.

4. Developing Career Pathways

Recognizing the importance of career progression, many businesses are implementing initiatives that guide employees from entry-level positions to managerial and even executive roles.

Structured Training Programs

To facilitate this growth, structured training programs are becoming commonplace. These programs are designed to equip employees with the necessary skills and knowledge to excel in their current roles and prepare them for future advancement. From culinary skills to customer service excellence and management training, these programs cover a broad spectrum of competencies that are essential in the food service industry.

Mentorship & Continuous Learning

Mentorship by experienced professionals plays a pivotal role in nurturing talent. Many organizations pair up-and-coming workers with seasoned veterans to provide guidance and share valuable industry insights. Additionally, continuous learning opportunities such as workshops, seminars, and access to online learning platforms are offered to encourage ongoing professional development.

Performance-Based Advancement

Clear, performance-based advancement criteria are being established, making career progression transparent and meritocratic. Employees understand what is expected of them to move up within the organization, which motivates them to perform well and engage in professional development activities.

Why Consider shiftNOW for Your Food Service Temporary Staffing Needs

shiftNOW ensures that businesses have access to a pool of top-tier workers with the necessary skills, experience, and reliability to excel in their roles. 

shiftNOW provides a dynamic solution to meet the fluctuating staffing needs of businesses, making it an indispensable tool for both short-term and long-term staffing solutions:

  • Rapid Staffing Flexibility: Quickly adjust staffing levels to meet changing demands, ideal for managing last-minute needs efficiently.
  • Ease of Use: Navigate the user-friendly platform to post shifts and find qualified workers effortlessly, saving time and reducing operational stress.
  • Long-term and Short-term Solutions: Whether filling a shift on short notice or planning for future staffing requirements, shiftNOW accommodates both immediate and extended needs.
  • Operational Efficiency: Streamline your staffing process; reduce the time and cost associated with traditional hiring methods.
  • Enhanced Adaptability: React swiftly to industry demands or unexpected changes without compromising service quality, keeping your business agile and competitive.
  • Cost-Effective Staffing: Minimize overhead costs by matching staffing levels accurately with business needs, reducing the risk of overstaffing or understaffing.

By leveraging shiftNOW, businesses can meet their immediate food staffing needs and plan effectively for future demands, ensuring operational continuity and customer satisfaction.

About shiftNOW

Whether you need last-minute staffing or are planning ahead, shiftNOW provides a flexible, efficient alternative to traditional food service staffing agencies.

Are you ready to revolutionize how you handle your staffing needs? Sign up now and transform your food staff strategy with shiftNOW — where quality meets convenience.