Offers - A Smarter Way to Fill Roles Faster

At shiftNOW, we’re always looking for ways to help hospitality businesses streamline hiring and improve workforce reliability. That’s why we’re excited to introduce Offers—a powerful new feature that gives you more control, flexibility, and speed when filling open roles.

With turnover rates in hospitality remaining high and the need for quick staffing solutions more urgent than ever, our goal is to increase your success in getting the right people in place when you need them. Offers are designed to do exactly that.

What are Offers?

When you receive multiple applications for a shift, you now have the ability to offer the shift to several qualified applicants at once—rather than committing to a single candidate upfront. This allows for faster confirmations while still maintaining your standards for who is a good fit.

Here’s how it works:

• You review the applications as usual and select all the Shifters you consider a match for the role.
  
  
• Selected Shifters will receive a notification that they’ve been offered the shift.
  
  
• The first Shifter to accept is confirmed for the role and is responsible for working the shift.
  
  
• Any other Shifters who accept the offer will be a backup.
  
  
• If the confirmed Shifter cancels, the shift is automatically re-offered to the backups, and the first to confirm gets the shift.
  
  

You also have the option to deselect a confirmed Shifter with at least 24 hours’ notice, at which point the shift reopens to other applicants you’ve already identified as suitable.

To use the feature, simply toggle “Offer Shift” on when posting your role.

How Offers Improve Fill Rates

This feature addresses one of the most common and frustrating challenges in hospitality hiring: no-shows and last-minute cancellations. Even when you’ve done everything right—posted early, reviewed candidates promptly, and made a quick selection—unforeseen issues can leave you without coverage and scrambling at the last minute.

Offers improve the odds that your shift gets filled and stays filled.

By offering the shift to multiple candidates simultaneously:

• You reduce delays in waiting for one person to respond or confirm.
  
  
• You increase the likelihood of a quick acceptance, especially during busy seasons or peak times when response times matter.
  
  
• You maintain a built-in safety net of backups, which keeps the process moving if the originally confirmed Shifter can no longer work.
  
  

It’s a better experience for Shifters, too. Rather than losing out altogether, they stay in the loop and have another shot at stepping in if the shift becomes available again.

More Flexibility. More Reliability.

Offers empower you to fill roles faster without sacrificing quality. Instead of posting multiple times or restarting the selection process, you can get ahead of potential hiccups by choosing several qualified candidates in one go. This is especially useful for:

• Events and banquets
  
  
• High-volume service periods
  
  
• Short-notice coverage needs
  
  
• Multi-shift or multi-day roles
  

And because the system keeps track of who confirmed first and handles re-offers automatically, you’re not stuck doing manual follow-ups or reassignments. It’s smarter staffing, built for hospitality’s unique demands.

Ready to Try It?

Offers are available now on the shiftNOW platform. When posting a new shift, simply check the “Offer Shift” option to activate it.

At shiftNOW, we’re committed to helping you navigate today’s hiring challenges with features that save time, reduce stress, and drive better results. Offers are just one more way we’re making it easier to build a dependable team—one shift at a time.

Schedule a product walkthrough with a member of our team to learn more!